Shipping policy

International customers are responsible for all duty and taxes associated with the importation of merchandise.

Can I shop to multiple addresses?
At the moment, you can ship to only one address per order. You will need to place an order per address.

Timing for Shipping within Nigeria:
It typically takes 1-5 days, depending on exact location.

Timing for International Orders:
It typically takes up to 5-7 days for international orders, subject to location and subject to customs clearance process, where shipping time can be significantly delayed and in some cases the customer is required to retrieve their package from the customs office.

ORDER PROCESSING, TIMING & TRACKING
We want you to receive your new bag as quickly as possible! You will receive an email containing your tracking information once your order ships out.

Items in Stock:
It typically takes 1-2 working days* to process your order if the item is in stock. If you place your order on the weekend or on a holiday, we’ll start processing your order on the following business day.

Custom Orders:
For items out of stock, or custom orders, it could take up to 10 working days after your order is confirmed. Kindly send an email to sales@omotolafabricbags.com or WhatsApp

Once processed, all orders are shipped at 5pm Monday – Friday and a confirmation email and/or text will be sent to track your order.
* Please allow for slightly extended processing and shipping during busy times of the year, such as the holidays or when your order was placed during sales.

Cancel or amend my Order
You may cancel your order within a very short window. Please contact sales@omotolafabricbags.com or via WhatsApp, providing details of your order as soon as possible.